AI support that keeps players from waiting in a queue
Nodrus's AI agent answers players in the platform chat and in the operator's messaging channels, covering recurring questions such as withdrawal status, account verification, and bonus rules. When a case requires it, the conversation is handed off to a human agent without losing the history.
Talk to the team- Platform uptime
- 99.9%
- For the platform to go live
- 4h
Platform uptime
For the platform to go live
Support that doesn't keep players waiting
Automated answers with handoff and centralized history.
No-queue support
The AI agent answers in the platform chat and messaging channels as soon as the player sends a question.
Recurring questions covered
Withdrawal status, account verification, and bonus rules get answered without the support team stepping in.
Handoff to a human agent
When a case requires it, the conversation moves to a human agent with the context already gathered.
Unified conversation history
Every conversation is logged in one place, regardless of the channel the player used.
Trained on the operation's rules
The agent answers according to the policies and terms the operator defines.
Available outside business hours
Automated support stays active when the human team is off duty.
How AI support goes live
From defining the rules to monitoring the handoff.
- 01
Mapping the questions
Identifying the most recurring questions and the operation's specific rules.
- 02
Training the agent
The AI agent is configured with the operation's withdrawal, verification, and bonus policies.
- 03
Connecting the channels
Activating the agent in the platform chat and the messaging channels players use.
- 04
Monitoring and adjustments
Tracking conversations and tuning the rules for handoff to human agents.
Less repetitive volume for the support team
The AI agent takes on recurring questions and frees the human team for cases that require judgment. The operator can adjust the handoff rules at any time.
- Questions about withdrawals, verification, and bonuses answered with no queue.
- Cases outside the agent's scope are routed to a human agent.
- Conversation history unified across the platform chat and messaging channels.
- Response rules configured according to the operation's own policies.
Frequently asked questions about AI support
What does the AI agent answer?
The agent answers recurring questions such as withdrawal status, account verification, and bonus rules. Questions outside that scope are routed to a human agent.
How does handoff to a human agent work?
When a question requires judgment or falls outside the configured rules, the conversation moves to a human agent. The history the agent already gathered travels with the handoff.
Which channels does the AI agent support?
The agent answers in the platform chat and in the messaging channels the operation uses. The conversation stays unified regardless of the channel the player chooses.
Is the conversation history kept across channels?
Yes. Every player interaction with the agent is logged in a single history, accessible to the support team.
How is the agent trained on the operation's rules?
The agent is configured with the withdrawal, account verification, and bonus policies the operator defines. Rules can be adjusted as the operation changes.
Does AI support work outside business hours?
Yes. Automated support keeps answering players when the human team isn't available.
Bring AI support to your operation
Configure the response rules and handoff, and reduce repetitive volume for the support team.
Talk to the team